In March of 2020, my neighbors enlisted Commonwealth Roofing to put a new roof on their house. During the installation, a representative knocked on my door and explained that they had several shingles fly off during the most recent storm and offered me a free inspection and assessment. I agreed and they found similar damage on my roof that I was unaware of, prompting me to make an insurance claim.

The Commonwealth representative helped me navigate this with the insurance company and other than a couple of loose ends that I asked them to redo, it was a relatively easy process.

What I didn’t know was that Commonwealth went on to install a drip edge around the roof perimeter that was shorter than the original one. That meant that there were areas of the roof where the drip edge was allowing water to seep into the fascia gap, rolling down my metal soffits and right into the interior walls. (The exact thing it’s designed to prevent) Until exterior evidence of the ongoing leaks showed up by way of a single rotted exterior trim piece, I didn’t know that the studs within the walls were slowly becoming saturated and softening into literal wood pulp. When I noticed the rotted trim piece and my contractor pulled off a piece of siding, the wood was crumbling and the insulation was saturated. I was amazed that I had not seen signs of moisture and mold on the interior of the house yet.

According to three new assessments from two roofers and a general contractor I’ve received since discovering the problem, this should have been an obvious situation to the installer.
Now almost 4 years later, the latent defect has caused thousands of dollars in damage within the walls in several areas. I reached out to Commonwealth who told me over the phone they would come assess it for $150. I agreed and made the appointment but was stood up by Berto. I called Commonwealth again and the owner, Jesus (Jessie) Ramirez apologized and said he’d be out the same day. Jessie did come out with his crew and started by blaming low gutters, then just kept saying “the fascia is rotted” as if this was the cause and not the result. My contractor was on site and able to counter his excuses and he finally ended the visit by stating that he would have his gutter guy and team lead out within a few days to assess how to fix it and he’d then “review the numbers to see if he could make it right”. He then stopped responding to me and did not make any more effort to come back out. Without yet knowing the full extent of the damage within the walls, just replacing rotten fascia, gutters, and installing the appropriate drip edge has cost me approximately $7,000 to stop the problem of water intrusion. Beware of this company, their poor workmanship, and their unethical business practices. It’s important to know which Jacksonville businesses stand behind their work and this one doesn’t.